Intelligent communication and presentment for automated engagement and response through any media channel (SMS, Chat, Voice, Print, Email, Mobile), including secure channels.
We are one of the largest global providers of transaction processing solutions and enterprise information management. We integrate knowledge platforms and technology-enabled services, with proven processes and industry expertise to provide an end-to-end delivery model, turning data into outcomes.
Intelligent multi-media virtual agent, personalized to the individual
The Fair Debt Colletion Practices Act (FDCPA) prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from consumers.
Under US law, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides data privacy and security guidelines for the purpose of safeguarding medical information
Telephonic Solicitation and the use of automated telephone equipment are restricted under the terms of the Telephone Consumer Protection Act (TCPA)
The Payment Card Industry Data Security Standard (PCI DSS) is meant to safeguard consumers from the possibility of credit card fraud by ensuring that all organizations that process, store, or transmit credit card information maintain a secure environment
Under the Gramm-Leach-Bliley Act (GLBA), financial institution must explain their information-sharing practices to their customers and must protect sensitive date
The Equal Credit Opportunity Act (ECOA) makes it illegal for creditors to discriminate against those applying for credit on the basis of age, gender, race, color, marital status, religion, or country of origin, provided that the applicant has the capacity to contract.
Consumers are protected wilful and/or negligent inclusion of inaccurate information in their credit reports by the Fair Credit Reporting Act (FCRA), Which ensures the accuracy, fairness, and privacy of consumer information recorded in the files of consumer reporting agencies.
Under the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act), all those persons or providers covered under it are expected to refrain from engaging in unfair, deceptive, or abusive acts or practices (UDAAP)
The Servicemembers Civil Relief Act (SCRA) was brought into effect to strengthen and facilitate national defense by affording servicemembers certain protections in civil actions. SCRA provides for the temporary suspension of judicial and administrative proceedings and transactions that may adversely affect servicemembers while they are on military duty, thus enabling servicemembers to focus their energy on the defense of the United States.
The Statement on Standards for Attestation Engagements no. 16 (SSAE 16) is an auditing standard, introduced by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA), for reporting on controls at service organizations.