Corporate Office:

San Jose, California

• American Collection Association
• California Collection Association
• American Check Collection Association
• Healthcare Billing and Management Association
• Debt Buyers' Association

Areas of Collection:

Nationwide

Hours of Operation-PST:

Monday-Thursday 5 AM to 9 PM PST; Friday 5 AM to 8 PM PST; Saturday 6 AM to 3 PM PST; Sunday 9:30 AM to 8 PM PST (PST - Pacific Time)

Recovery Products:

Early Out, Outsourcing, Insourcing, medical billing, inbound-outbound customer care, customer contact, portfolio purchase and management

Evaluation Tools:

Loss Prevention, Collection Cycle Performance,
Advanced Call Production Analysis, Collector Report Card

Management Work Standards:

Quality assurance work plan, account resolution education, point weighted automated control system rates, contactability, collectability, and willingness to pay

Reporting:

Electronic and hard copy reports are available in standard and customized formats developed and modified by our IT staff or following EXCEL, ACCESS, COMPOSE-IT, or CRYSTAL formats.